Mary Rutan Hospital v. NextGen HealthCare

DisputeSoft was engaged by plaintiff Mary Rutan Hospital in November 2014 regarding a software failure dispute in the matter of Mary Rutan Hospital v. NextGen HealthCare in the US District Court for the Southern District of Ohio (Columbus), Case No. 2:13-cv-1069.

Mary Rutan contracted with NextGen to implement both clinical and back-office hospital billing software. Once the software was implemented, however, Plaintiff claimed that it contained many deviations from contractual specifications, and that NextGen subsequently failed to repair deficiencies in a timely manner.

DisputeSoft’s software failure experts analyzed software defect data, interviewed fact witnesses, and examined the software in the production environment. DisputeSoft found that the software was unfit for its intended purpose, and that it was defective with respect to template, e-Prescriptions, billing, and demographics-recording functionality, among other areas. We also found that NextGen failed to fix material defects in the software in a timely manner, as required under the terms of the Contract.

DisputeSoft Managing Partner and software failure expert Jeff Parmet proffered an expert report on behalf of Plaintiff. The case settled in mid-2015.

Some of DisputeSoft’s software failure experts who worked on this case were Josh Siegel, Brendan McParland, Anne Ackerman, Isaac Pflaum, and Tom Ashley.

For a description of the services we provide as software project failure experts, please click here.