MedCorp v. Zoll Data Systems

MedCorp v. Zoll Data Systems, a software failure caseIn the case MedCorp, Inc. v. Pinpoint Technologies, Inc. and Zoll Data Systems, Inc., DisputeSoft was engaged by Zoll Data Systems, the owner of Pinpoint Technologies, to perform an independent analysis of its dispatch-billing software. MedCorp alleged that Zoll’s software suffered from performance issues as a result of defective database design. DisputeSoft determined that Zoll was not at fault for MedCorp’s system performance problems, with Managing Partner Jeff Parmet serving as a testifying expert for Zoll.

MedCorp, an ambulance and medical transport business, licensed Zoll’s commercial off-the-shelf (COTS) dispatch and billing software. As MedCorp’s business expanded, the resulting increase in system users and daily transaction volume led to system performance issues. MedCorp alleged that the software’s inability to handle increased demands on its system was due to Zoll’s defective database design.

DisputeSoft software failure expert Jeff Parmet performed an analysis of the Zoll software and database architecture. As detailed in Mr. Parmet’s expert and rebuttal reports, MedCorp’s system performance issues were caused by MedCorp’s failure to observe Zoll’s clearly stated specifications for both hardware configuration and current operating system and database versions.

In March 2011, the case was dismissed for failure to prosecute.

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Read the order dismissing the case.