Not Being Kathleen Sebelius: Minimizing Risk in High-Risk, High-Stakes Technology Projects

November 25, 2013 - from Allen Klein (Allen Klein, PLLC) and Anne Ackerman (DisputeSoft)

Are you concerned that a major technology rollout under your watch will fail and that your Board of Directors will ask you the same questions members of Congress have been asking Secretary Sebelius? If so, there is good reason for your concern. More than 60% of all major system development and implementation projects experience serious technical issues and/or come in materially late and substantially over budget. The failure of the rollout of the federal healthcare exchange (the “Exchange”) is merely the most public illustration that a major technology rollout is a high-risk activity.

Read full article…