Internet Misconduct

DisputeSoft has expertise in identifying and profiling trademark infringers

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The ubiquity of the Internet has opened up a new frontier for illegal activity. Criminals take advantage of the anonymity that can be found online in order to commit acts of online piracy and theft. The Internet adds a new dimension to civil disputes as well, which may occur over such matters as online trademark infringement and online defamation.

Online Piracy

Tracking down cybercriminals represents a constant and growing challenge.  Online piracy and counterfeiting operations employ sophisticated techniques for concealing their identities and locations, and often choose to operate in jurisdictions that do not cooperate with U.S.-based investigations.  However, DisputeSoft’s experts are intimately familiar with cybercriminal tactics, and can provide counsel with the information needed to apprehend them for violations of federal criminal law or sue them in civil court. In addition, our knowledge of the techniques employed in online piracy can aid counsel in the defense of wrongly accused parties, and our analysis can help counsel argue that no illegal activity took place.

Online Trademark Infringement

DisputeSoft’s experts have the experience and expertise to trace the identities of cybercriminals who unlawfully use other companies’ trademarks to confuse buyers into believing that certain goods sold online are of their own making.  Though these criminal actors often operate transnationally in order to avoid the reach of the U.S. courts, they typically have either associates or assets located in the United States.  DisputeSoft’s investigators have uncovered evidence of such U.S. connections that has resulted in successful enforcement actions, including injunctions, restraining orders, and website take-downs, as well as successful civil suits against both individual and corporate infringers.

In addition to identifying cybercriminals’ domestic points of contact, DisputeSoft’s team of experts can carefully collect the traces of infringers’ online activities to assist counsel in developing a profile that counsel can use to build a successful case against them. From complex historical domain registration records to publicly available social media profiles, DisputeSoft’s experts leave no stone unturned in searching for any pieces of information that might contribute to a complete picture of the wanted cybercriminal. On the other hand, a party may also be wrongfully accused of infringement by the holder of a trademark. In such cases, DisputeSoft’s ability to develop a picture of the infringement can be used to show that the accused could not have infringed the trademark in question.

Online Defamation

A company’s online reviews have become critically important for the establishment of a good reputation in the digital age. Accordingly, a defamatory review, perhaps posted by a competitor, can be a serious deterrent to customer confidence. Should a business find itself the target of a defamatory review, it may require the assistance of an expert to determine the source of the review such that it can prosecute the culpable party. On the other hand, a party may face an accusation of posting a defamatory review.  In this case, an expert can assist the party in defending against such a claim. Defamatory reviews may also be posted by a company’s employees, perhaps without the knowledge or permission of the company itself. Digital information that can help determine whether or not that was the case is often left behind; DisputeSoft’s experts can retrieve and analyze this information.

If you are in need of an expert with experience in online trademark infringement, online defamation, or online piracy, we invite you to consider DisputeSoft.

Read about DisputeSoft’s internet misconduct cases…
Read about DisputeSoft’s internet misconduct expert Tom Ashley